ITIL SUPPORT SERVICES
Why ITIL in a Datacenter?
- ITIL is the most consistent and comprehensive documentation of best practice for IT service management. Used by thousands of organisations around the world, a whole ITIL philosophy has grown around the guidance contained within the ITIL books and the supporting professional qualification scheme
- ITIL specifically covers the infrastructure level of IT, whereas industrial level service providers (power, cooling, etc.) do not
- Because our clients speak “ITIL”
- It ensures a good relationship and quality of service (hence SLA) between service providers and clients, whether they be SecureIT clients or suppliers
- This leads to an increased requirement for high-quality IT services
- SLAs are available for all IT management levels
ITIL in a Datacenter
- Datacenter-built analysis
- Datacenter operational management
- Work order management
- Trouble ticketing
- SLA management
- Off-hours/failover support
- IP management
- Datacenter reporting
- Asset management
- Incident management
- Change management
- Datacenter maintenance
- Multi-level security procedures
ITIL – based DC Services
Level 1 – Infrastructure
- Infrastructure operational management
- Preventive and corrective maintenance
- Work order management
- Incident management (Trouble ticketing)
- Availability management
- Test management
- Asset management
→ Power
→ HVAC
→ Security
Level 2 – Management
- Problem management
- Change management
- Capacity management
- Continuity management
- Project management
Level 3 – IT Services
- Data Center centric IT Services
ITIL based IT Services
Rack management services
- Rack management (power, network, cooling, security, documentation)
- Hardware delivery / rack setup
- Hardware & OS installation
- Remote hands & eyes
- Daily top-level checkup and alerting
- Backup media rotation
- Hardware support via manufacturer services
- Spare parts management
- Sanity audits cage management services
- Cage design/re-design
- Power and network policies
- Security policies
SLAs are available for all IT management levels
For more information about ITIL:
www.itil-officialsite.com
